Refund policy
Last updated: [29-02-2025]
At [speedyseller], we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process.
1. Eligibility for Returns
We accept returns within [4] working days of the delivery date. To qualify for a return, the item must meet the following conditions:
✅ Unused and in original condition (including packaging, tags, and accessories).
✅ No signs of damage, wear, or alteration.
✅ Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items are non-returnable, including:
❌ Personalized or custom-made products
❌ Items marked as "Final Sale" or "Non-Refundable"
❌ Gift cards and downloadable products
❌ Opened or used hygiene-related items (e.g., personal care products)
3. How to Request a Return
1️⃣ Contact Us: Email [mohamedibrahimabdi4@gmail.com] or use our contact form within [4] days of delivery.
2️⃣ Approval & Instructions: Our team will review your request and provide return instructions.
3️⃣ Ship the Item: Once approved, send the item back to our return address (customers are responsible for return shipping costs unless the item is defective or incorrect).
4️⃣ Inspection & Refund: After we receive the item, we will process your refund within [4] business days to your original payment method
4. Refunds & Processing Time
- Approved refunds will be issued within [3] business days after we receive and inspect the returned item.
- Refunds will be credited back to your original payment method (processing times may vary depending on your bank or payment provider).
- Shipping fees are non-refundable, unless the return is due to our error (wrong or defective item sent).
5. Exchanges
If you received a damaged or incorrect item, please contact us at [mohamedibrahimabdi4@gmail.com] within [3] days for a free replacement or refund.
6. Late or Missing Refunds
If you haven’t received your refund yet:
✔ Check your bank account (refunds may take a few days to process).
✔ Contact your credit card provider (some banks take longer to post transactions).
✔ Still need help? Email us at [mohamedibrahimabdi4@gmail.com], and we’ll be happy to assist.